Accommodation notes
Site: | Delights hospitality college |
Course: | Delights hospitality college |
Book: | Accommodation notes |
Printed by: | |
Date: | Friday, 1 August 2025, 9:25 PM |
1. Introduction to accommodation
INTRODUCTION TO
ACCOMMODATION
16.2.01T
Specific Objectives
By the end of this module unit, the trainee
should be able to:
a) define terms
b) explain the scope of the
accommodation department
c) discuss the importance of
accommodation
UNIT TASKS
Unit Task 1: Definition of terms
Accommodation means-
housing; residence; lodging; arrangement;
adjustment
Unit Task 2: Scope of accommodation department
Front Office Department
Is headed by the Front office Manager and
is in charge of the reception where
guests may check in and out. Reservation
is part of this section and handles
individuals reservations and also fields
inquires about room rates, room
availability, and service
Sales and Marketing Department.
Headed by the Sales Director, who
analyzes the property’s market base,
devises a marketing plan for reaching the
potential customers, and sells to and books
reservations and functions for group
business and key cooperate clients.
Accounting Department
Headed by the controller or the Chief
Financial officer. He tracks all incoming
revenue and outgoing cash. In large hotels,
accounting may be a division that
incorporates the purchasing department.
Engineering and Maintenance Department
Maintains most of the equipment and
machinery on the property and keeps the in
good working condition. This department
may also clean and maintain the swimming
pool and pool deck area as well as some or
all parts of the ground.
Security Department.
Addresses concern ranging from handling
hazardous waste to securing the building
against bomb threats and protecting the
privacy of celebrity guests. This
department is also responsible for the
safety of guests, staff and their belongings.
Lost and found may be handled by
housekeeping or security, or may a shared
responsibility.
Human Resource Department.
Is headed by the Human Resource Director
and is in charge of personnel matters
ranging from staff recruitment and hiring
to setting salary ranges to benefits. This
department also develops policies for
dismissal or retirement.
Unit Task 3: Importance of accommodation
Housekeeping, Domestic administration
or Accommodation services is essential in
all types of establishment, whether hotels,
clubs, hospitals or hostels in order that
there shall be comfort, cleanliness and
service.
Housekeeping is also a business function in
the lodging industry and the professional
housekeeper is a true business manager. His or
her decisions are executive decisions
regarding staffing, scheduling purchasing,
daily operations and cost control.
Apart from providing clean interiors in order
to increase sales, and protecting the owner’s
investment in the property’s interiors, it is also
the responsibility of the executive
housekeeper’s to make sure these goals are
met on time, on budget, and at the highest
possible levels of quality sales directly as do
the f&b dept, and the sales dept. yet its
performance is one of the most critical factors
in driving sales for rooms and other services
the property offers.
Housekeeper protects the owner’s investment-
it is the executive housekeeper’s job to protect
the investment and maximize the life
expectancy of all interior design elements by
developing effective cleaning practices and
training staff to carry out these practices
efficiently. Working with the maintenance and
engineering, the housekeeping dept. ensures
that the property’s interior continue to look
and operate like new as long as possible.
Effective housekeeping practices combined
with a sound renovation program enables a
property to evolve to meet guest demand
without unnecessary spending.
1.1. importance of accommodation
Unit Task 3: Importance of accommodation
Housekeeping, Domestic administration
or Accommodation services is essential in
all types of establishment, whether hotels,
clubs, hospitals or hostels in order that
there shall be comfort, cleanliness and
service.
Housekeeping is also a business function in
the lodging industry and the professional
housekeeper is a true business manager. His or
her decisions are executive decisions
regarding staffing, scheduling purchasing,
daily operations and cost control.
Apart from providing clean interiors in order
to increase sales, and protecting the owner’s
investment in the property’s interiors, it is also
the responsibility of the executive
housekeeper’s to make sure these goals are
met on time, on budget, and at the highest
possible levels of quality sales directly as do
the f&b dept, and the sales dept. yet its
performance is one of the most critical factors
in driving sales for rooms and other services
the property offers.
Housekeeper protects the owner’s investment-
it is the executive housekeeper’s job to protect
the investment and maximize the life
expectancy of all interior design elements by
developing effective cleaning practices and
training staff to carry out these practices
efficiently. Working with the maintenance and
engineering, the housekeeping dept. ensures
that the property’s interior continue to look
and operate like new as long as possible.
Effective housekeeping practices combined
with a sound renovation program enables a
property to evolve to meet guest demand
without unnecessary spending.
1.2. types of accommodation
2. Work plan organization and control
2.1. importance of work plan organization and control
2.2. how to make a work plan
2.3. steps in work organisation
3. INTRODUCTION TO ACCOMMODATION SUPERVISION
Specific Objectives
By the end of this module unit, the trainee
should be able to:
a) define of terms
b) explain the steps in supervision of
plan of work
c) discuss the preparation and contents of
job card
d) draw a duty roster and explain its
importance
e) discuss and prepare work schedules
f) discuss job specification and job
analysis
UNIT TASKS
Unit Task 1: Definition of terms
Supervisor
A person given authority to exercise control over
workers.
Supervision
Act of watching over the work or tasks of another who
may lack full knowledge of concepts at hand.
Supervision does not mea control of another but
guidance in work.
Supervise
Oversee activity or tasks being carried out by
somebody and ensure it is performed correctly.
3.1. supervision of plan work
You are a housekeeper in a high cost hostel. You have
been assigned two trainees to work with in cleaning the
common room and reception area. Plan and carry out
the following tasks:
a) Instruct and carry out the daily cleaning of these
areas.
b) Demonstrate and carry out special cleaning of the
reception area.
c) Leave the area tidy.
Content of the Supervision Plan of Work
1) Brief introductory notes as per the test
2) Previous preparation tasks
3) List of tasks to be covered.
4) Requisition of equipment and materials and any
other requirement
5) Timed order of work to be followed by the
supervisor and her assistant
6) Demonstration notes
Brief Introductory notes
These should include question requirements, venue and
objectives of the assignments.
Previous Preparation Tasks
- Change into uniform
- Collect equipment and materials
- Open windows to ventilate area
- Erect cleaning and warning signs
- Empty the waste bin
- Remove excess furniture
- Collect warm and cold water
- Put up training charts
List of tasks to be covered
- Carry out previous preparation
- Briefing of assistants
- Sweeping the areas
- Dry dusting of the areas
- Damp dusting of the areas
- Spot cleaning of the walls
- Demonstration on cleaning of the reception desk
- Carry out the cleaning of reception desk by assistants
- Mopping of the floor
- Cleaning equipment and set them up
- Tidying of the area
List of Equipment and Materials
Equipment No.
Mops 3
Mop buckets 3
Basins 3
Dust Pan 1
Dust Pan brush 1
Cleaning cloths 3
Yellow dusters 1
Cornish brush 1
Materials No.
Warm water Enough
Cold water Enough
Detergent 250 ml
Actual Plan
Time Supervisor Asst 1 Asst 2
3.2. job card and duty roaster
Unit Task 3: Job card
This contains all the details about the work to be
performed. A job card is prepared for each assistant. It
contains time and activity to be carried out at that
particular time.
Unit Task 4: Duty rotas
This is a plan which shows hours of duty areas of work
and days off for each member of staff.
Importance - They ensure that there is sufficient staff on duty on a
given time in order that work is covered. - Control the hours of work for each staff as stipulated
in the work contract - Ensures that the days off are as consecutive as
possible - It shows the holiday periods and helps management to
know who is on duty at these times - It shows where each member of staff is to work
- It shows how overtime is to be worked and by who.
Types of Rotas - Fixed Rotas - Rotating Rotas
Fixed Rotas
This is used where staff works Monday – Friday.
Saturday and Sunday automatically become their days
off.
Sample Fixed Rota
Key
DO – Duty Off
Rotating Rota
This is where staff will cover a work period of
24 hours, 7 days a week for the whole year.
Basically, there are three shifts of 8 ours
rotating in a pre-arranged manner:
6 am – 2 pm
2 pm – 10 pm
10 pm – 6 am
Staff may work 4 days and then have 2 days
off, or 7 days on duty and 2-3 days off duty. The length
of the cycle will depend on the number of staff.
3.3. work schedule
Unit Task 5: Work schedules
This is a plan/outline of work to be done by a particular
member of staff, showing the order in which the tasks
are to be carried out and the amount of time allocated to
them.
3.4. example of a work schedule
Work schedule for an assistant domestic services
manager
Hours of work 7 am – 4 pm
7.00-8.30 Check clock cards to ascertain number of
staff on duty. Check number of absentees
and re-arrange cover where necessary.
Check in tray and deal with any urgent
matters.
Supervision of domestic staff
8.30-12.30 Main duties to include:
Check with supervisors regarding work
routine
Deal with any less urgent matters from
the previous day
Deal with any complains as they arise
Maintenance of records
10.00-10.30 Coffee
10.30-12.30 Departmental meetings
Preparation of duty rotas, holiday lists
Staff training
Selection and interviewing of new staff
Purchasing
Wages
12.30-1.30 Lunch
1.30-4.01 General supervision of staff
Inspections
Dealing with other day to day matters